Returns Policy

Overview

We hope you are happy with your order, but if for any reason you need to return something, we are here to help.

Cancelling Before Dispatch

If before dispatch of your order, you decide to cancel, please email us at [email protected]. Subject to the parcel not having left our premises, we will cancel and refund your order.

Cancelling After Receipt

If after receipt of your order, you decide to cancel, please notify us within 14 days by email at [email protected]. Any cancellations after the 14 days will not be valid.

Return Options

Jurassic Bark can arrange for collection, but please be aware that we are charged £12 to collect a parcel, and this amount would be deducted from any refund due when we receive the goods back.

Alternatively, you can return your order via post for a refund, excluding any original postage charges. Please note that all shipping fees to return an order are at the cost of the customer. Ensure the goods are returned within 14 days of receipt, in their original packaging, and include a copy of your delivery note.

Return Conditions

  • Dog beds, coats, and collars must have all original labels attached, be pet hair-free, and in their original packaging.
  • All other items must be unopened and in their original condition.

Delivery costs are non-refundable. If part of an order is returned, resulting in the order total falling below £45, a delivery charge will be applied to the order and deducted from the refund.

Return Address

If goods are being returned to us, please send them to:

Jurassic Bark Online
Unit 3B Innovation House
Saxon Business Park
LITTLEPORT
CB6 1XX

Please also get proof of posting. If we arrange the collection, we will track the returned parcel for you.