With regards to the order number 175973, I placed this order on Thursday 5 th February and having looked at your website where I was told” order today, delivered tomorrow “ I expected that it would probably arrive on Saturday to be on the safe side.
I’ve now received an email from DPD telling me that my order was “ on its way”. When I tried to track my order I discovered that at 9.13 am today’s date 10.2.26 , my order was still at your premises.
So you’ve sat on my order and received payment since last week but have yet to send me the goods.
This is quite disgraceful behaviour irrespective of what excuses you may come up with. Customer service is obviously not high on your list of priorities. We have now run out of dog food which is not good for our animals as they expect to eat a balanced diet which has now been badly interrupted.
Perhaps I should look for an alternative to your product which is a shame as I’ve always paid for my orders up front and simply expected you to reciprocate with a prompt delivery.
Regards P Kernohan.
Having two elderly dogs we have recently modified their food, fish cuisine small kibble, to include this semi moist food and facilitate their feeding. They have always enjoyed Eden small kibbles and this new food adds variety, softness and different flavours to their previous diet.
Good price, fast delivery, appropriately packaged
I usually buy from this company and emailed about my order and got a response very quickly - thank you! A very good price and quick delivery.
My dog has been eating original cuisine for 3 years. We are very happy with the product snd typically find that Jurassic Bark has the best price.

