I have fully transitioned my 4 month old pup onto Eden and so far she’s loving it. I know have to transition her 18 month old sister into it.
Although more expensive than what I was feeding it’s going to be more cost effective when both dogs are eating Eden.
Only half the order arrived i have had to chase it up as I first thought was DPD made an error only leaving one box but NO the 15kg of Eden had not been sent out fro. JURASSIC BARK. . Having spent over £150 a little annoyed that I have had to chase it up as the email said Order Sent !!!!
I'm usually really happy with my orders through Jurassic Bark but my recent one only half the order was delivered and when I contacted the customer service, they told me they hadn't even sent the second half despite my online account and emails etc saying everything was fulfilled. They have since told me they will, but I'm not due to recieve it until tomorrow at the earliest. I'm hoping it's just an unfortunate one-off occurrence
My dog loves Eden food and treats
With regards to the order number 175973, I placed this order on Thursday 5 th February and having looked at your website where I was told” order today, delivered tomorrow “ I expected that it would probably arrive on Saturday to be on the safe side.
I’ve now received an email from DPD telling me that my order was “ on its way”. When I tried to track my order I discovered that at 9.13 am today’s date 10.2.26 , my order was still at your premises.
So you’ve sat on my order and received payment since last week but have yet to send me the goods.
This is quite disgraceful behaviour irrespective of what excuses you may come up with. Customer service is obviously not high on your list of priorities. We have now run out of dog food which is not good for our animals as they expect to eat a balanced diet which has now been badly interrupted.
Perhaps I should look for an alternative to your product which is a shame as I’ve always paid for my orders up front and simply expected you to reciprocate with a prompt delivery.
Regards P Kernohan.

