Shipping Policy

Shipping and Handling

Charges for delivery are not included in the stated product price - see Shipping Costs (below) for details of applicable charges. Every product on this site is delivered by our standard service to UK mainland addresses and will normally arrive NEXT WORKING DAY. Please note that a bulk pallet can take up to 7 days delivery. For information on shipping to the Scottish Highlands, Channel Islands and Northern Ireland please contact us by email at [email protected].

Shipping Costs

Mainland UK (Including VAT)

  • £4.29 for orders up to £45
  • FREE (normally NEXT WORKING DAY) for orders over £45

Outside Mainland UK (Including VAT)

  • Orders shipping to Northern Ireland will incur a surcharge of £5.99.
  • Orders shipped to the Scottish Highlands, Channel Islands, and Northern Ireland will incur a 2 - 3 working day transit time. For more information, contact our Customer Service team by email at [email protected] or by phone at 01353 863883.

Special Postcodes (Two-Day Service)

Order values over £50 are £5.99, and orders under £50 are £9.99. Orders placed before 2pm will normally be dispatched the same day.

Postcodes: AB10-AB16, AB21-AB25, AB30-38, AB41-45, AB51-56, BT, FK17-FK21, GY1-GY10, HS, IM, IV1-IV63, JE, KA18-KA30, KW1-17, PA16-PA49, PA60-88, PH1-PH50, ZE1-3

Delivery Process

Please note that all deliveries require a signature from the customer; however, if alternative arrangements or a request is made for delivery without a signature (e.g., leave in a safe place), then it is at the customer's own risk. Jurassic Bark Ltd will not accept any liability for lost or missing goods if this option has been chosen.

We recommend that all our customers download or use the DPD app to allow you to have control over the journey of your delivery. You can provide clear instructions, add a safe space, and many other features.

To further aid delivery, customers can add what3words to their DPD account so couriers know exactly where to deliver their parcels.

Please note: DPD will only make one delivery attempt. If DPD is unable to deliver, the package may be delivered to a local pick-up shop for collection or ultimately returned to Jurassic Bark Ltd instead.

Please notify Jurassic Bark Ltd immediately if you are in any way dissatisfied with your order. Food products that have been opened cannot be returned to us due to cross-contamination.

Delivery Times

Subject to availability, we will dispatch orders placed before 2pm on a next working day service (Weekends and Bank Holidays excluded). If we are unable to fulfill your order on a same-day dispatch, please allow 2 - 3 working days from the date of order for the consignment to reach you.

Additional Information

  • We deliver FREE NEXT WORKING DAY to UK Mainland addresses on all orders over £45.
  • Orders placed after 2pm will be dispatched on the next working day.
  • Highlands and Islands Offshore and BT Postcodes are on a two-day service.
  • Couriers currently used: DPD, DX, and Royal Mail.
  • Once processed, customers receive an email or text with delivery details and tracking information.
  • Jurassic Bark Ltd is not responsible for unforeseen courier delays.